FAQs

Where are you based?

Is all your stock in New Zealand?

How long will my order take to arrive?

How do I track my order?

What packaging do you use for postage?

Do you provide quotes for Ministry of Health funded equipment?

Do you offer a price match?

Can you source a product I need?

Where are you based?

We’re based in Aotearoa New Zealand – at our house in Paraparaumu, on the Kāpiti Coast 🌞🌊

Is all your stock in New Zealand?

Yes! Everything that’s available on this website is already here with us in Paraparaumu. This means you’ll receive your order nice and quick.

How long will my order take to arrive?

Orders will usually arrive in 1-2 working days, but it can take an additional day or two for South Island and rural deliveries.

Check out our delivery page for more information and the latest updates from our courier partner, NZ Post.

How do I track my order?

We’ll send you an email with a tracking number and expected delivery date. You’ll then be able to follow your parcel’s journey using the NZ Post tracker tool.

What packaging do you use for postage?

We use eco-friendly postage packaging that is fully recyclable in kerbside recycling and naturally compostable in your home compost. This includes the box or courier bag, the address label, all paper tape (packing and washi), all tissue and packing paper, and all paper wrapping. Our courier bags and boxes are made from recycled paper.

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Do you provide quotes for Ministry of Health funded equipment?

Yes! The Ministry of Health sometimes funds equipment for disabled folks. Get in touch and we can provide a quote to assist with your funding application.

Do you offer a price match?

No, we don’t offer a price match as we want to encourage other stores to stock products for neurodivergent folks, rather than compete with them.

The whole reason we started this store was because neurodivergent adults are so under-catered for. We’re keen to see quality products that cater to our needs far more widely available. So please go ahead and buy from wherever you can find the best deal 💖🧠

Can you source a product I need?

Yes! You’re welcome to reach out if there’s something that would make your life easier. We’re regularly looking for and adding new products to the store and often bring in products on request, so we warmly welcome your suggestions.